The owners were away, but there were clear instuctions and arrangements in place.
The apartment was clean and spacious, and warmly furnished as opposed to feeling cold and clinical or shabby, which has been in our previous experiences. The apartment was very well equipped and the only reason it didn't have 5 stars, was because of lack of Wi Fi. However, the visitors book was full of useful tips.
The location was perfect for us, quiet, overlooking Kenmare Lake, but a short walk away from lively bars, restaurents, quirky shops, and the other attractions the town has.
My husband and I were staying with our teenage daughter, and there was plenty for us to do, wth our different interests, and it was great to have 2 bathrooms!
All in all, it ranked as one of our top 5 holidays.