We booked several months before the arrival date.. On arrival we found serious work being carried out in the apartment above. Started 2 weeks before for 2 months duration. Builders confirmed that all had also been notified previously.
You failed to warn us and provide options ahead of our arrival. You found us an alternative appartment but the start of our holiday was totally wrecked by your lack of accountability in either your old or new organisation.
We had the displeasure of talking to someone in your Chester call centre miles from Dartmouth with no sense of local ownership. All accompanied by the dreadful experience of dealing with call centre ‘DPA’ processes instead of calling a local office who knew exactly who we were.
Coast and country is no more. It’s just another faceless organisation like all the others. Not what you want on holiday ... in Devon..