We are disappointed with the changes since Sykes took over.. Coast & Country had a much more personal approach, and seemed to appreciate customer loyalty. (We have made 13 bookings with you in the past 8 years).
We can no longer enjoy a welcome bottle of wine or fudge, and the loyalty discount has been removed.
It therefore seems unlikely that we will rebook in 2019, when we have other companies to choose from.
Regarding 21 Dart Marina, the sofa has never been especially comfortable, and the bathroom underfloor heating is ineffective.